Refund policy
90-Day Risk-Free Trial
Train with your Gripp rings for up to 90 days from the day they arrive. If you are not completely satisfied, for any reason, contact us within those 90 days and we will refund you in full.
How to request a refund
- Email us at contacto@aurealia.com with your order number.
- Attach a photo of your rings.
- We refund the full amount to your original payment method, usually within 3 business days of approving your request.
You do not need to post the rings back to us.
This trial is limited to one refund per customer.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or is not what you ordered, email us your order number and a photo within 30 days of delivery. We will send a replacement or refund you in full, at no cost to you.
Orders that do not arrive
If your tracking has not updated for 10 business days, or your order has not arrived within 20 business days of dispatch, contact us and we will send a replacement or refund you in full.
Cancelling an order
If you need to cancel, email us as soon as possible. If your order has not yet been dispatched we will cancel it and refund you in full. Once it has been dispatched, the 90-day trial above applies.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 90-day trial is in addition to these rights, not instead of them.
Contact
AUREALIA — contacto@aurealia.com. We reply to every message within 1–2 business days.