Shipping & Returns
Free shipping. 90 days to decide.
Everything about getting your rings, and what happens if they are not for you.
Free and tracked on every order.
We ship to addresses across Australia. Orders are dispatched within 1–3 business days and usually arrive 7–14 business days after dispatch, depending on where you are. Remote and regional areas can take a little longer.
As soon as your order ships we email you a tracking link. The price you see at checkout in Australian dollars is the final price: there are no customs charges or duties to pay on delivery.
Your guide, The 5-Minute Grip Protocol, arrives straight away with your order confirmation, so you can read it before your rings land.
The 90-day money-back guaranteeTrain first. Decide later.
Train with your rings for up to 90 days from the day they arrive. If you are not completely satisfied, this is all it takes:
- 1Send one emailWrite to contacto@aurealia.com with your order number.
- 2Attach a photoA quick photo of your rings is enough.
- 3Get your refundWe refund the full amount to your original payment method, usually within 3 business days of approving your request.
One refund per customer. This guarantee is in addition to your rights under the Australian Consumer Law, not instead of them.
If something goes wrongWe sort it out.
If your order arrives damaged, faulty or is not what you ordered, email us your order number and a photo within 30 days of delivery and we will send a replacement or refund you in full.
If your tracking has not updated for 10 business days, or your order has not arrived within 20 business days of dispatch, contact us and we will do the same.
The full detail is in our Shipping Policy and Refund Policy.
Questions about an order?
A person answers every message within 1–2 business days.
Contact usTrack your order